Terms and conditions

Company Information
EURO INDUSTRIAL BVBA
Trading under the name eljaproducts.be
Registered office in Oostmalle, Thierry de Renesselaan 23
E-mail: webshop@eljaproducts.be
VAT number : BE 0459 790 391


Prices and payments
*All prices are stated in euros, including VAT and excluding handling and shipping costs. The applicable VAT rate is the applicable VAT rate in the country where the delivery address is located
* You can only pay via one of the payment methods offered during the ordering process.

Delivery
Products are only delivered in the countries for which the EljaProducts Webshop allows delivery, ie Belgium and the Netherlands.

The customer bears the risk from the moment of delivery. The risk of loss or damage to the ordered goods also passes to the buyer from the moment of delivery of the goods to the postal service or any other mail order or transport company.

Delivery will be made as soon as possible. The delivery times on the website are only indicative and do not in any way imply an obligation of result. However, an order must be executed at the latest within thirty days of the day following the day on which the Consumer has sent his order to the company, unless otherwise agreed between the parties or unless the Buyer has been notified of this and the Buyer has been notified. can take from this message.
If the delivery cannot take place in time, the customer will be notified of this and can cancel the order free of charge without judicial intervention and with simple notification, unless the ordered goods have already been shipped at that time. The customer will be refunded the amounts he has already paid within a period of thirty days.

Delivery takes place at the delivery address indicated by the Buyer. If the order cannot be delivered to the address specified by the customer, we reserve the right to terminate the agreement by operation of law and without prior notice of default. The customer will be notified of such termination in writing, by telephone or by email.

However, Eljaproducts is not responsible for any delay that occurs in the delivery by carriers engaged by Eljaproducts.

During the ordering process you will receive an indication of the shipping costs. The shipping costs are definitively calculated at the end of the order procedure.

Retour
* When the consumer invokes the right of withdrawal, he will return the product in its original condition and packaging to EljaProducts - Thierry de Renesselaan 23 - 2390 Oostmalle. return within a period of 14 days.
* Only unused and undamaged products and/or products whose seal (the so-called seal) is still intact can be returned.
* The costs for returning the goods are borne by the customer.

Conformity
* We guarantee that the goods/services comply with the agreement.
* The Buyer must immediately check the delivered goods for conformity upon receipt. Any visible shortcoming in the delivery, namely visible damage or a shortage of goods, must be notified in writing and by registered letter to Eljaproducts (Thierry de Renesselaan 23,2390 Oostmalle) within 7 days of delivery.
* The item concerned must be returned within 14 days of receipt of the delivery.

Liability
We are not liable for indirect damage, such as: loss of opportunity, emotional damage, loss of income...

We are not liable for damage to goods, persons or others caused by incorrect use of the products . Before using the delivered goods, the buyer must read the instructions for use and manual of the manufacturer or producer.

The Eljaproducts website and all texts, documents, images and sound contained therein, all in the broadest sense, are protected by copyright. Written permission is required for further distribution, publication or transfer. Eljaproducts excludes liability for any damage (direct, indirect and consequential damage) arising from the use of the website and its content. However, Eljaproducts does not guarantee the absence of technical imperfections. Nor can Eljaproducts guarantee that the use of the website and its content will protect you from so-called viruses and/or other harmful applications. You must take precautions for this yourself.

Privacy
Eljaproducts, part of EURO INDUSTRIAL BVBA, handles your personal data with care. We make every effort to ensure the reliability, security and integrity of the data we collect. As of May 25, 2018, the person responsible for processing, Eljaproducts, respects the European regulation on the protection of personal data in order to be able to use the data of our customers for the processing of orders.

Eljaproducts will collect and process the personal data in accordance with the instructions and purposes included in the privacy policy, which is made available on its website.

In the event of errors in the address, billing or other personal data, Eljaproducts cannot be held liable for the inability to fulfill its obligations (eg delivery or notification). You are responsible for the confidentiality of the password associated with your user profile. Under the age of 18, this website can only be used with the permission of a parent or guardian. Our company may use consumer information for new purposes not yet provided for in our privacy policy. In that case, we will contact you before using your data for these new purposes, to inform you of the changes to our regulations for the protection of personal data and to give you the opportunity to refuse your participation.

You have a legal right to inspect and correct your personal data. Provided proof of identity (copy of identity card) you can obtain the written notification of your personal data free of charge by means of a written, dated and signed request to Eljaproducts, Thierry de Renesselaan 23, 2390 Oostmalle. If necessary, you can also ask to correct the data that would be incorrect, incomplete or irrelevant.

Complaints
Customer satisfaction is a top priority for Eljaproducts. If you have any questions or complaints, we therefore ask you to always contact us by email webshop@eljaproducts.be